Treatment options

Calling a facility

What should I know before I call?

When you call, facility staff will ask questions about yourself. You can ask questions too. It’s important to make sure the services and facility are a good fit for you.

This is a confidential call. Answering the questions honestly is important, and you won’t be reported to law enforcement for talking about using illegal drugs.

If a facility can’t see you within 48 hours, try another one. A sign of quality care is being able to be seen quickly. Many programs offer walk-in care, or interim care if only a waitlist is available.

Questions you may be asked

  1. If you’re calling for yourself or someone else.
  2. Which drugs or alcohol have you been using, for how long, and how much.
  3. Current health conditions and medications, including pain medications you’re currently taking.
  4. What financial resources are you working with (insurance, money from a loved one, etc.?)

Questions you may want to ask the facility

  1. When can I get an appointment?
  2. How much will treatment cost? Do you accept my insurance?
  3. What do I need to bring? What should I not bring?
  4. How do I get to the facility? Is there public transportation? Can you pick me up?
  5. Consider asking questions that are important for you and your situation:
    • Is the facility smoke-free or is smoking allowed?
    • Are there childcare options available?
    • What types of medications am I allowed to take while in treatment?
    • What kind of family contact is allowed, and when?

(Page published: October 2019)